Return and Refund Policy
Effective Date: January 2, 2023
At Elevated Mind Body, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our Return and Refund Policy below.
Returns
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Eligible items may be returned within 30 days of purchase for a refund or store credit.
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Products must be unopened, unused, and in their original packaging. For health and safety reasons, we cannot accept returns of opened or partially used products.
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To initiate a return, contact us at [email protected] with your order number and details.
Refunds
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Once we receive and inspect your returned item, we will notify you of approval or rejection.
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Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or credit card provider.
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Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect product).
Exchanges
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If you received a defective or damaged product, we will gladly exchange it at no additional cost. Please notify us within 7 days of delivery with supporting photos.
Non-Returnable Items
Certain items cannot be returned, including:
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Opened or used supplements
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Gift cards
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Discounted or clearance items (final sale)
Order Issues and Shipping Problems
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If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of receipt so we can make it right.
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We are not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided at checkout.
Contact Us
If you have questions about these Terms and Conditions, please contact us at:
Email: [email protected]